Help & Support

How do I exchange Points for rewards?

How many Points are required to exchange for rewards?

I did not receive a verification code for my point exchange

There is record of payment from Rakuten Insight in my PayPal account

How do I exchange Points for PayPal?

When will my reward item be delivered?

How can I check my Point exchange history and estimated delivery dates?

What happens if a reward item is lost?

Can I change or cancel my exchange request?