Help & Support
Rewards
What happens if a reward item is lost?
Rakuten Insight Surveys takes utmost care to ensure that no items are lost while the reward item is in Rakuten Insight Surveys' possession.
Rakuten Insight Surveys bears no responsibility in event that any item is:
lost or stolen during delivery by a third party;
unable to be delivered to the member's email address or shipping address;
unclaimed by the member;
rendered invalid due to store closures;
or any other factor outside of Rakuten Insight Surveys's control.
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